# Giday Review Australian AI virtual receptionist that answers calls 24/7, books jobs into your calendar mid-call, and quotes from your price list - ## Editor's Score: 68/100 Capability scores 18 because the mid-call booking, phone quoting, and overage cap are genuinely useful features not found at every rival, but the integration list is thin (ServiceM8 only named) and call-minute allowances are modest relative to price on lower tiers. Ease of use scores 20 because the setup path, sign up, divert with a dial code, configure in a dashboard, is described as live in minutes with no setup fee and a plain-language change process, which is a low-friction onboarding story. Value scores 18 because all prices include GST with no setup fee and the overage cap is a real protection, but $49/mo for only 60 minutes (~50 calls) is a thin allowance for a business with steady call volume, and the jump from $19 Essentials to $49 Starter is steep for what you gain. Delivery scores 12 because a third-party comparison site confirmed zero published Trustpilot or Google reviews as of October 2026, making it impossible to independently verify how the AI performs on real calls; a product with no external validation record carries meaningful delivery uncertainty regardless of how well the feature list reads. ## Pros - Overage is capped at the next plan's rate rather than billed at runaway per-minute fees, a concrete financial protection not common in this category. - Phone quoting from your own price list mid-call is available from $149/mo, letting the AI give a real price rather than just taking a message. - The free trial clock starts on the first answered call, not at signup, so you get a genuine week of live use before any charge. ## Cons - The Starter plan's 60-minute allowance (~50 calls) runs thin quickly for any trade business with steady inbound volume; moving to Steady at $99/mo doubles the minutes but triples the price from Essentials. - Zero published third-party reviews on Trustpilot or Google (confirmed by an independent comparison site as of October 2026), making it impossible to verify how the AI handles difficult callers, accents, or complex booking scenarios. - ServiceM8 is the only named job-management integration; businesses running on other field-service platforms (Tradify, simPRO, AroFlo) get no native sync and would need to manage bookings separately. ## Pricing Paid. - Essentials: $19/mo - Starter: $49/mo - Steady: $99/mo - Busy: $149/mo - Flat Out: $299/mo Pricing reflects what we saw at the time of review (2026-10). Confirm current pricing on the official site. Category: AI Business Tools (https://aitoolseekers.com/category/ai-business-tools) Official site: https://giday.com.au/ Last verified by a human: 2026-10-30 Reviewed by a human at AI Tool Seekers, a hand-reviewed AI tools directory. Every listed tool is verified by a person before publishing. Scores are editorial opinions from a fixed rubric (capability, ease of use, value, delivery on promise) and cannot be bought; there is no pay-to-rank. Directory: https://aitoolseekers.com This review: https://aitoolseekers.com/tools/giday Methodology: https://aitoolseekers.com/how-verification-works ## Verdict Giday is the clearest option for Australian tradies, salons, and clinics that need a phone answered and a job booked without hiring a human or paying per-call rates. Its overage cap, billing you at the next plan up rather than charging runaway per-minute fees, is a genuinely unusual pricing protection you won't find at most rivals. The weak spot is call-minute allowances: at $49/mo you get roughly 50 calls, which runs thin fast for a busy trade business, and there are zero published third-party reviews to validate how the AI handles edge cases. Best for: Australian small businesses that miss calls and lose bookings Not for: Businesses outside Australia, or teams needing deep CRM integration beyond ServiceM8 ## Overview Giday is an AI phone receptionist built specifically for the Australian market. The core product is a named, voice-configured receptionist, called Verity by default, that answers diverted calls around the clock in an Australian voice, takes messages, books jobs into a live calendar during the call, and sends SMS confirmations to callers. You keep your existing number and divert calls with a standard dial code; Giday provides its own Australian number as the divert destination. What separates Giday from generic answering services is the depth of action it takes mid-call. From the Starter plan up, it books directly into your calendar rather than leaving a message for you to follow up. On Busy ($149/mo) and above, it quotes from a price list you paste into the dashboard once, and on Flat Out ($299/mo) it handles custom call flows and routing rules. Every plan screens telemarketers and wrong numbers without billing them as real calls, and every plan discloses the recorded-line notice and will identify itself as an AI if a caller asks directly. The pricing structure is unusually transparent for this category. All five prices are published in full, AUD with GST already included, with no setup fee on any plan. The overage protection is the most distinctive financial feature: if a big month's overage would cost more than the next plan up, Giday bills you at the bigger plan for that month instead of charging runaway per-minute fees. Two consecutive big months are capped at one plan up, and your base plan does not change automatically. The tool is clearly aimed at sole traders, small trade businesses, salons, and clinics, the kind of operation where the owner is often on a job and physically cannot answer the phone. The ServiceM8 integration on Busy and above is a direct signal of that tradie focus. What the product does not offer is a broad integration marketplace, a CRM layer, or any outbound capability. ## Who should use it A sole-trader plumber, electrician, or cleaner who is on the tools all day and loses jobs every time a call goes to voicemail is the clearest fit. So is a small salon or clinic with one or two staff who cannot always step away from a client to answer the phone. The Starter plan at $49/mo covers roughly 50 calls a month, enough for a business that gets several calls a day but not a high-volume inbound operation. Busy at $149/mo adds phone quoting and ServiceM8 sync, which is the sweet spot for a trade business that prices jobs over the phone. Businesses outside Australia should look elsewhere entirely: Giday is built for Australian numbers and an Australian voice, and there is no indication of international support. Teams that need a full CRM, outbound calling, or a wide integration library would be better served by Leadping, which focuses on lead response and unified messaging across channels rather than phone answering alone. ## FAQ Q: Do I have to give up my existing phone number? A: No. You keep your existing number and divert calls to a Giday-provided Australian number using a standard dial code. The divert is reversible at any time with the same code. Q: What happens if I go over my included call minutes? A: Extra minutes are billed at 50c/min on every plan. If the overage would cost more than the next plan up, Giday bills you at the bigger plan for that month instead. Two consecutive big months are capped one plan up, and your base plan does not change automatically. Q: When does the free trial start? A: The seven-day free trial begins when your receptionist answers its first real call, not when you sign up. A card is required upfront but nothing is charged during the trial period. Q: Which plan includes phone quoting from my price list? A: Phone quoting is available on Busy ($149/mo) and Flat Out ($299/mo). On lower plans, the receptionist takes the caller's details and passes them to you so you can quote yourself. Q: Does the receptionist tell callers it is an AI? A: Yes. Every plan includes a recorded-line notice on every call, and if a caller directly asks whether they are speaking to a person, the receptionist says it is an AI. It does not pretend to be human. Q: Is Giday available outside Australia? A: The service is built for Australian phone numbers and uses an Australian voice. There is no published information about international number support, so businesses outside Australia should not assume compatibility.