# Ledgo CRM Review A per-company sales CRM that puts WhatsApp, live chat, and every lead follow-up into one shared inbox, starting at $39/month for a team of ## Editor's Score: 72/100 Capability lands at 19 because the core inbox-plus-pipeline combination is genuinely well-designed and the per-company user model is unusual, but the AI assistant, API, and webhooks are all locked to the $199 Business tier, leaving Professional-tier teams with a notably thinner feature set than competitors at similar price points. Ease of use scores 20 because the no-card trial, no-contract policy, and clearly structured onboarding lower friction significantly, and the single-follow-up-per-lead model reduces cognitive overhead for new users. Value scores 21 because the flat per-company pricing is a real structural advantage: a 20-person team pays $99/month on Professional versus $200 to $400/month on per-seat rivals, which is a concrete and verifiable saving. Delivery scores 12 because no independent user reviews, trust signals, or third-party coverage for Ledgo CRM were findable in search, making it impossible to verify that the product delivers what the pricing page describes; the score reflects genuine uncertainty rather than a documented problem, but a directory reader deserves to know the evidence base is thin. ## Pros - Per-company pricing covers 5 to 100 users on a single plan, making it significantly cheaper than per-seat rivals for teams of 10 or more. - Built-in WhatsApp inbox (using the team's own number), live chat, Telegram, and other channels are included at every tier, not sold as add-ons. - Quotes, online signing, and numbered invoices are native to the platform, removing the need for a separate quoting tool. ## Cons - The AI assistant (Ledgo Assist), REST API, webhooks, and custom roles are all locked to the Business tier at $199/month; a Professional-tier team at $99/month gets none of these, which is a significant gap between the two most common paid tiers. - The Starter plan caps contacts at 5,000, pipelines at 2, inbox channels at 2, and automation rules at 5, which a modestly active sales team can outgrow quickly without an obvious mid-point before the $99 Professional plan. - No evidence of native integrations with major third-party CRMs, ERPs, or marketing platforms beyond the built-in channels; teams that need Salesforce or HubSpot data sync will need to build against the API, which itself requires Business or Enterprise. ## Pricing Paid. - Starter: $39/mo - Professional: $99/mo - Business: $199/mo - Enterprise: From $399/mo Pricing reflects what we saw at the time of review (2026-11). Confirm current pricing on the official site. Category: AI Business Tools (https://aitoolseekers.com/category/ai-business-tools) Official site: https://ledgo.io/ Last verified by a human: 2026-11-06 Reviewed by a human at AI Tool Seekers, a hand-reviewed AI tools directory. Every listed tool is verified by a person before publishing. Scores are editorial opinions from a fixed rubric (capability, ease of use, value, delivery on promise) and cannot be bought; there is no pay-to-rank. Directory: https://aitoolseekers.com This review: https://aitoolseekers.com/tools/ledgo-crm Methodology: https://aitoolseekers.com/how-verification-works ## Verdict Ledgo CRM is the clearest fit for small and mid-size sales teams that live in WhatsApp and need one place to track every lead, conversation, and follow-up without paying per seat. Its flat per-company pricing undercuts per-user rivals sharply, but the AI assistant and API access are locked behind the $199/month Business tier, which is a real jump from the $99 Professional plan. Teams that need deep reporting or native integrations with Salesforce or HubSpot should look at ClearCRM instead. Best for: Small to mid-size sales teams consolidating WhatsApp, chat, and CRM into one tool Not for: Teams needing API access or AI features below the $199/month Business tier ## Overview Ledgo CRM is a sales-focused CRM built around a shared inbox that pulls in WhatsApp (with your own number), website live chat, Telegram, Instagram, Messenger, and SMS alongside traditional lead and deal pipelines. The central idea is that every customer conversation and every sales record live on the same screen, assigned to one person, with exactly one next follow-up action attached. That single-follow-up discipline is baked into the product structure, not just a UI suggestion. What separates Ledgo from most CRMs in its price range is the per-company pricing model. The Starter plan at $39/month covers five users outright. The Professional plan at $99/month covers 50 users. Rivals that charge per seat would cost a 10-person team two to three times as much at comparable feature levels. The tradeoff is that the most interesting capabilities, including the Ledgo Assist AI (which drafts replies and summarizes customer history), the REST API, outgoing webhooks, and custom roles, are all gated behind the Business tier at $199/month. The quoting and invoicing module is built in: quotes pull from a product catalog with per-line tax, can be signed online, and convert to numbered invoices. That removes a common reason small sales teams bolt on a separate tool. Automation rules, marketing segments, and campaign tools arrive at the Professional tier, while unlimited pipelines and backup restores are Business-only. The MCP server integration means AI assistants can search records, create leads, set follow-ups, and move deals through stages using the key owner's own permissions, which is a genuinely uncommon feature at this price point. That capability, like the REST API, requires Business or Enterprise. ## Who should use it Ledgo fits a sales team of roughly 5 to 50 people that currently manages leads in spreadsheets or WhatsApp group chats and needs a single place where every conversation, quote, and follow-up is visible to the whole team. A five-person agency handling inbound inquiries across WhatsApp and a website chat widget gets the full Starter feature set for $39/month, which is hard to match on a per-seat basis. The Professional plan at $99/month for up to 50 users is particularly strong value for growing teams that need automation rules, marketing segments, and reporting without paying per head. Teams that need the AI drafting and API access from day one will find the $199/month Business tier is the real entry point for those features, which may feel steep for a team of five or six. If your primary need is a CRM with deep third-party integrations (Salesforce, HubSpot, or similar) rather than a built-in inbox, ClearCRM is worth evaluating as an alternative already in this directory. ## FAQ Q: Do I need a credit card to start the trial? A: No. The 14-day trial gives access to all Business plan features and requires no credit card to start. Q: How does the per-company pricing work for growing teams? A: Each plan includes a set number of users: 5 on Starter, 50 on Professional, 100 on Business, and 250 on Enterprise. On Professional and Business, extra users cost $3 per user per month. Enterprise pricing for additional users is by arrangement. Q: Which plan includes the AI assistant? A: Ledgo Assist, which drafts replies and summarizes customer history, is available only on the Business plan ($199/month paid yearly) and Enterprise. It is not included in Starter or Professional. Q: Is the REST API available on all plans? A: No. The REST API, outgoing webhooks, and the MCP server connection are available only on Business and Enterprise plans. Professional and Starter teams cannot access the API. Q: What messaging channels does the inbox support? A: The inbox supports WhatsApp (using the team's own number), website live chat, web forms, Telegram, Instagram, Messenger, and SMS. The number of active inbox channels is capped at 2 on Starter, 10 on Professional, and unlimited on Business and Enterprise. Q: Can I change plans without a contract? A: Yes. Ledgo charges no setup fee, no onboarding fee, and no contract. Plans can be changed at any time.