# Maxdesk Review Maxdesk is free help desk and ticketing software with unlimited agents and unlimited tickets - email-to-ticket, SLA policies, no-code automation, canned replies, a knowledge base, reporting and AI support agents - for startups, SaaS and ecommerce support teams that refuse to pay per seat. ## Editor's Score: 85/100 Maxdesk earns high marks for value thanks to its generous free tier and flat pricing, and for ease of use with built‑in automations and dashboards. Capability is solid for email workflows but limited by lack of multi‑channel support. Delivery is reliable and transparent, though the absence of integrations and channel breadth holds it back. ## Pros - Free plan includes unlimited agents and tickets with full workflow features. - Flat per‑workspace pricing avoids escalating costs as team grows. - Elite tier adds AI agents, sentiment detection, live translation, and AI copilot. ## Cons - Supports email only - no live chat, phone, or website widget channels. - Free plan limits history to a 3‑month rolling window and includes ads and Maxdesk branding. - No plugin ecosystem or deep integrations, limiting customization. ## Pricing Freemium. - Free plan: $0 forever - Pro plan: $20 per workspace per month - Elite plan: $99 per workspace per month Pricing reflects what we saw at the time of review (2026-08). Confirm current pricing on the official site. Category: AI Business Tools (https://aitoolseekers.com/category/ai-business-tools) Official site: https://www.maxdesk.ai/ Last verified by a human: 2026-08-23 Reviewed by a human at AI Tool Seekers, a hand-reviewed AI tools directory. Every listed tool is verified by a person before publishing. Scores are editorial opinions from a fixed rubric (capability, ease of use, value, delivery on promise) and cannot be bought; there is no pay-to-rank. Directory: https://aitoolseekers.com This review: https://aitoolseekers.com/tools/maxdesk Methodology: https://aitoolseekers.com/how-verification-works ## Verdict Maxdesk works best for small to mid‑sized teams that want a full-featured help desk without per‑agent fees and don’t need live chat or phone support. Its free plan is unusually generous, and the $20 Pro tier adds branding and longer history. But if you need multi‑channel support or deep customization, tools like Freshdesk or Zendesk may serve you better. Skip it if you need chat, phone, or plugin ecosystems. Best for: Email‑centric support teams avoiding per‑agent billing. ## Overview Maxdesk is a hosted help desk built around email‑to‑ticket workflows, SLA tracking, no‑code automations, knowledge base, roles and permissions, and analytics. all delivered per workspace rather than per agent. The free plan includes unlimited agents and tickets, with a 3‑month rolling history and Maxdesk branding on outbound emails. The Pro tier ($20/workspace/month) adds custom branding, longer data retention, higher storage, and advanced reports, while the Elite tier ($99/workspace/month) layers on AI agents, sentiment detection, live translation, and a 24‑month history. What sets Maxdesk apart is its flat per‑workspace pricing model that never charges per agent, a rare approach in help desk tools. It delivers a full feature set on the free tier, with paid tiers focused on branding polish and AI enhancements, rather than gating core workflows behind paywalls. ## Who should use it Teams that handle support exclusively via email and want to avoid per‑agent billing will find Maxdesk especially appealing. Its generous free tier supports unlimited agents and tickets, making it a strong choice for startups, small SaaS companies, or ecommerce support teams. If you need multi‑channel support (like live chat or phone), deep integration options, or a plugin ecosystem, consider alternatives like Freshdesk or Zendesk instead. ## FAQ Q: Is the free plan truly free or just a trial? A: The free plan is permanent and requires no credit card; it includes unlimited agents and tickets with a 3‑month rolling history and Maxdesk branding. Q: How many agents can I add on the free plan? A: You can add unlimited agents on the free plan - Maxdesk never charges per agent. Q: What happens to ticket history on the free plan? A: Ticket history is retained on a rolling 3‑month basis; upgrading to Pro extends that to 12 months and Elite to 24 months. Q: What AI features does the Elite plan include? A: Elite adds 2 AI agents, up to 5,000 AI responses per month, sentiment and urgency detection, live translations, AI copilot, ticket summaries, and an AI usage dashboard. Q: Does Maxdesk support live chat or phone support? A: No - Maxdesk currently supports email only and does not offer live chat, phone, or website widget channels.