KonnectBot
AI live chat for SMB and ecommerce teams that combines a shared agent inbox, Shopify/WooCommerce order context, and flat monthly pricing.
Are you the maker? Claim this listing to keep info, pricing and screenshots current. Verified via your tool's domain email.
KonnectBot is the clearest option for small ecommerce teams that want AI-assisted live chat with Shopify or WooCommerce order lookup baked in, all on a predictable flat monthly bill. Its biggest weakness is channel coverage: web chat is live, but Facebook and Instagram messaging are still listed as coming soon, which limits its reach compared to tools that already support social inboxes. Teams that need omnichannel coverage today, or that rely heavily on AI-only deflection at scale, should look elsewhere.
What is KonnectBot?
KonnectBot is AI live chat software for small businesses and ecommerce teams that want sales and support in one place, without surprise per-resolution AI bills. Agents and AI work in a shared inbox with handoff and departments. On Pro and Enterprise, KonnectBot connects Shopify and WooCommerce so agents can see order and inventory context inside the chat, offer live dual translation in-thread, and take payments in chat via the payment provider. Published flat monthly plans (Free, Starter $24.99, Pro $59, Enterprise $199) with a 14-day trial, no credit card required.
How we scored KonnectBot
Capability lands at 17 because the core ecommerce feature set (store lookup, in-chat payments, live translation) is genuinely useful, but the product is web-chat-only with no live social channels, no iOS app, and zero AI messages on the free tier, which are real gaps versus established live chat competitors. Ease of use scores 19 because the flat pricing structure is transparent, onboarding requires no credit card, and the shared inbox with AI handoff is straightforward in concept, though no independent user reviews exist to validate the actual interface experience. Value scores 20 because $59/mo for 5 agents and 50,000 AI messages with store integrations and live translation is genuinely competitive against per-seat or per-resolution alternatives that charge more for similar coverage. Delivery drops to 12 because Facebook and Instagram are still coming soon across all plans including the $199/mo Enterprise tier, which means the product does not yet deliver on its own omnichannel framing, and no third-party sentiment data exists to confirm the AI assistant performs as marketed.
Pros and cons
What we liked
- Flat monthly pricing with no per-resolution or per-seat AI surcharges: Pro at $59/mo covers 5 agents and 50,000 AI messages, making costs predictable for small teams.
- Shopify and WooCommerce order lookup is built directly into the chat thread on Pro and Enterprise, so agents never need to switch tabs to answer order-status questions.
- Live message translation and in-chat payments are both included in the Pro plan, giving a small ecommerce team capabilities that typically require separate tools or higher-tier plans on competing platforms.
Where it falls short
- Facebook and Instagram messaging are listed as coming soon across all plans, including Enterprise at $199/mo, making KonnectBot a web-chat-only product at the time of this review.
- The Free plan includes zero AI messages per month, meaning the AI assistant is effectively disabled on the free tier and only activates once you pay for Starter or above.
- No iOS agent app is mentioned on the features or pricing pages; only an Android app is confirmed, which excludes iPhone-using support agents from mobile access.
Key features
KonnectBot pricing
Free plan (1 agent, 1 widget, no AI messages); Starter at $24.99/mo (3 agents, 15,000 AI messages/mo); Pro at $59/mo (5 agents, 50,000 AI messages/mo, store integrations, in-chat payments, live translation); Enterprise at $199/mo (20 agents, 100,000 AI messages/mo, 20 departments); Custom plan available via sales for unlimited agents and volume. 14-day trial of paid features, no credit card required.
| Plan | Price | Who it is for |
|---|---|---|
| Free | $0 | 1 agent, 1 chat widget, 1 department, 1 GB AI training storage, 0 AI messages per month. Core inbox and analytics included. No AI assistant activity without upgrading. Permanent free tier, no trial expiry. |
| Starter | $24.99/mo | 3 agents, 1 chat widget, 1 department, 1 GB AI training storage, 15,000 AI messages per month. AI assistant active. No store integrations, no in-chat payments, no live translation, no flow builder, no branding removal. |
| Pro | $59/mo | 5 agents, 5 chat widgets, 5 departments, 10 GB AI training storage, 50,000 AI messages per month. Enables store integrations (Shopify, WooCommerce), in-chat payments, live translation, automation flow builder, grammar checker, and branding removal. |
| Enterprise | $199/mo | 20 agents, 10 chat widgets, 20 departments, 100 GB AI training storage, 100,000 AI messages per month. All Pro features included. |
| Custom | Contact sales | Unlimited agents, widgets, departments, and AI messages. Unlimited AI training storage. All features included. Pricing negotiated directly. |
Pricing reflects what we saw at time of review (2026-10). Always confirm current pricing on the tool's own site.
Who should use KonnectBot?
KonnectBot fits a solo founder or small support team running a Shopify or WooCommerce store who fields repetitive order-status questions and wants the AI to handle those automatically while routing higher-value conversations to a human. At $59/mo for Pro, it is priced for a team of two to five agents who need store context and live translation without committing to a per-seat or per-resolution model that gets expensive as volume grows.
Teams that primarily talk to customers through Instagram DMs or Facebook Messenger should wait or look elsewhere: those channels are not live yet. Businesses that need iOS agent apps, a mature integration ecosystem, or proven high-volume AI deflection at scale will find tools like Intercom or Tidio better suited. Within our directory, ChatGPT is a stronger fit for teams that need a general-purpose AI assistant rather than a dedicated live chat inbox with human handoff.
Skip it if: Teams needing live social channel support or high-volume AI deflection without human agents
KonnectBot alternatives
Tags
Frequently asked questions
Does KonnectBot have a free plan, or just a free trial?+
Both. There is a permanent free plan with 1 agent and 1 chat widget that never expires. Every new workspace also gets a 14-day trial of paid features, and no credit card is required to start.
Which plan do I need to connect Shopify or WooCommerce?+
Store integrations are gated to Pro ($59/mo) and above. The Free and Starter plans do not include Shopify or WooCommerce order lookup.
Can customers pay inside the chat?+
Yes, but only on Pro and Enterprise. In-chat payments are not available on Free or Starter. Card details stay with your own payment provider, not with KonnectBot.
Does KonnectBot support Facebook or Instagram messaging?+
Not yet. Facebook and Instagram channels are listed as coming soon on every plan, including Enterprise. Web chat is the only live channel at the time of this review.
How many AI messages do I get per month, and what counts as one?+
The Free plan includes 0 AI messages. Starter includes 15,000/mo, Pro includes 50,000/mo, and Enterprise includes 100,000/mo. The docs describe these as AI assistant interactions, though the exact definition of one message credit is not spelled out in the public pricing page.
Is there an iOS app for agents?+
An Android agent app is confirmed on all plans. No iOS app is mentioned on the features or pricing pages as of this review.
More AI Chatbots & Assistants tools
See all categoriesGet your tool listed on 300+ directories.
One listing here is a strong start. But the founders who get discovered everywhere are listed everywhere. Our sister site, Free AI Directories, submits your tool to 300+ AI directories for you, every single one by hand, by a real person.
It is a one-time payment of $49, no subscription, and you can follow along as the submissions land. Prefer the slow route? The same site keeps a free list of 450+ directories you can work through yourself.
Get my tool listed on 300+ directoriesOne-time payment, no subscription · 100% human submissions · Free list of 450+ directories included.