Giday
Australian AI virtual receptionist that answers calls 24/7, books jobs into your calendar mid-call, and quotes from your price list -
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Giday is the clearest option for Australian tradies, salons, and clinics that need a phone answered and a job booked without hiring a human or paying per-call rates. Its overage cap, billing you at the next plan up rather than charging runaway per-minute fees, is a genuinely unusual pricing protection you won't find at most rivals. The weak spot is call-minute allowances: at $49/mo you get roughly 50 calls, which runs thin fast for a busy trade business, and there are zero published third-party reviews to validate how the AI handles edge cases.
What is Giday?
Giday is an AI virtual receptionist designed for Australian small businesses. It answers diverted calls 24 hours a day using a named, voice-configured AI receptionist, relays messages by SMS and email, and books jobs directly into a connected calendar during the call. Plans range from a pay-as-you-go Essentials tier at $19/mo AUD (GST included) up to a Flat Out plan at $299/mo with 700 minutes of call time and custom routing rules.
The service is built around a specific workflow: the business owner diverts missed calls to a Giday-provided Australian number, the AI handles the caller, and the outcome - a booked appointment, a quoted price, or a relayed message - arrives by SMS and email before the call ends. Higher-tier plans add phone quoting from a business price list, ServiceM8 integration, branded booking pages, and weekly outcome reports. There is no setup fee on any plan, and a one-week free trial begins only when the receptionist answers its first call.
How we scored Giday
Capability scores 18 because the mid-call booking, phone quoting, and overage cap are genuinely useful features not found at every rival, but the integration list is thin (ServiceM8 only named) and call-minute allowances are modest relative to price on lower tiers. Ease of use scores 20 because the setup path, sign up, divert with a dial code, configure in a dashboard, is described as live in minutes with no setup fee and a plain-language change process, which is a low-friction onboarding story. Value scores 18 because all prices include GST with no setup fee and the overage cap is a real protection, but $49/mo for only 60 minutes (~50 calls) is a thin allowance for a business with steady call volume, and the jump from $19 Essentials to $49 Starter is steep for what you gain. Delivery scores 12 because a third-party comparison site confirmed zero published Trustpilot or Google reviews as of October 2026, making it impossible to independently verify how the AI performs on real calls; a product with no external validation record carries meaningful delivery uncertainty regardless of how well the feature list reads.
Pros and cons
What we liked
- Overage is capped at the next plan's rate rather than billed at runaway per-minute fees, a concrete financial protection not common in this category.
- Phone quoting from your own price list mid-call is available from $149/mo, letting the AI give a real price rather than just taking a message.
- The free trial clock starts on the first answered call, not at signup, so you get a genuine week of live use before any charge.
Where it falls short
- The Starter plan's 60-minute allowance (~50 calls) runs thin quickly for any trade business with steady inbound volume; moving to Steady at $99/mo doubles the minutes but triples the price from Essentials.
- Zero published third-party reviews on Trustpilot or Google (confirmed by an independent comparison site as of October 2026), making it impossible to verify how the AI handles difficult callers, accents, or complex booking scenarios.
- ServiceM8 is the only named job-management integration; businesses running on other field-service platforms (Tradify, simPRO, AroFlo) get no native sync and would need to manage bookings separately.
Key features
Giday pricing
Five plans, all AUD with GST included, month to month, no setup fee. Essentials $19/mo (pay-as-you-go call time at 50c/min, email messages only). Starter $49/mo (60 min, ~50 calls, 60 SMS). Steady $99/mo (200 min, ~165 calls, 150 SMS). Busy $149/mo (350 min, ~290 calls, 250 SMS, phone quoting from your price list). Flat Out $299/mo (700 min, ~580 calls, 500 SMS, custom call flows). First week free on every plan; the trial clock starts on the first answered call, not at signup.
| Plan | Price | Who it is for |
|---|---|---|
| Essentials | $19/mo | Pay-as-you-go call time at 50c/min. Messages by email only (SMS at 15c each). 24/7 answering, telemarketer screening, recorded-line notice, business knowledge base. No calendar booking. No setup fee, month to month. |
| Starter | $49/mo | 60 min (~50 calls) and 60 SMS included. Messages by SMS and email. Mid-call calendar booking. Reminder text to customer one hour before booking. Real emergencies put through to you. Call transcripts not included. No setup fee, month to month. |
| Steady | $99/mo | 200 min (~165 calls) and 150 SMS included. All Starter features plus call transcripts, branded booking page and website widget, reads your existing live calendar, each team member's own calendar. No setup fee, month to month. |
| Busy | $149/mo | 350 min (~290 calls) and 250 SMS included. All Steady features plus phone quotes from your price list, quote follow-up by SMS, ServiceM8/job-system link, weekly outcome report emailed, 'Powered by Giday' mark removable. No setup fee, month to month. |
| Flat Out | $299/mo | 700 min (~580 calls) and 500 SMS included. All Busy features plus email quoting with smart follow-up, custom call flows and routing rules. Changes made in plain language by a Giday team member, usually same business day. No setup fee, month to month. |
Pricing reflects what we saw at time of review (2026-10). Always confirm current pricing on the tool's own site.
Who should use Giday?
A sole-trader plumber, electrician, or cleaner who is on the tools all day and loses jobs every time a call goes to voicemail is the clearest fit. So is a small salon or clinic with one or two staff who cannot always step away from a client to answer the phone. The Starter plan at $49/mo covers roughly 50 calls a month, enough for a business that gets several calls a day but not a high-volume inbound operation. Busy at $149/mo adds phone quoting and ServiceM8 sync, which is the sweet spot for a trade business that prices jobs over the phone.
Businesses outside Australia should look elsewhere entirely: Giday is built for Australian numbers and an Australian voice, and there is no indication of international support. Teams that need a full CRM, outbound calling, or a wide integration library would be better served by Leadping, which focuses on lead response and unified messaging across channels rather than phone answering alone.
Skip it if: Businesses outside Australia, or teams needing deep CRM integration beyond ServiceM8
Frequently asked questions
Do I have to give up my existing phone number?+
No. You keep your existing number and divert calls to a Giday-provided Australian number using a standard dial code. The divert is reversible at any time with the same code.
What happens if I go over my included call minutes?+
Extra minutes are billed at 50c/min on every plan. If the overage would cost more than the next plan up, Giday bills you at the bigger plan for that month instead. Two consecutive big months are capped one plan up, and your base plan does not change automatically.
When does the free trial start?+
The seven-day free trial begins when your receptionist answers its first real call, not when you sign up. A card is required upfront but nothing is charged during the trial period.
Which plan includes phone quoting from my price list?+
Phone quoting is available on Busy ($149/mo) and Flat Out ($299/mo). On lower plans, the receptionist takes the caller's details and passes them to you so you can quote yourself.
Does the receptionist tell callers it is an AI?+
Yes. Every plan includes a recorded-line notice on every call, and if a caller directly asks whether they are speaking to a person, the receptionist says it is an AI. It does not pretend to be human.
Is Giday available outside Australia?+
The service is built for Australian phone numbers and uses an Australian voice. There is no published information about international number support, so businesses outside Australia should not assume compatibility.
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