Maxdesk
Maxdesk is free help desk and ticketing software with unlimited agents and unlimited tickets — email-to-ticket, SLA policies, no-code automation, canned replies, a knowledge base, reporting and AI support agents — for startups, SaaS and ecommerce support teams that refuse to pay per seat.
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Maxdesk works best for small to mid‑sized teams that want a full-featured help desk without per‑agent fees and don’t need live chat or phone support. Its free plan is unusually generous, and the $20 Pro tier adds branding and longer history. But if you need multi‑channel support or deep customization, tools like Freshdesk or Zendesk may serve you better. Skip it if you need chat, phone, or plugin ecosystems.
What is Maxdesk?
Maxdesk is a cloud‑hosted help desk and ticketing system designed for teams that rely on email support. It converts incoming emails into threaded tickets, supports SLA policies by priority and business hours, and includes no‑code automation rules, canned templates, a searchable knowledge base, role‑based permissions, and live dashboards. The free plan offers unlimited agents and tickets, while paid tiers enable branding control, extended data retention, advanced reporting, and AI‑powered assistance.
How we scored Maxdesk
Maxdesk earns high marks for value thanks to its generous free tier and flat pricing, and for ease of use with built‑in automations and dashboards. Capability is solid for email workflows but limited by lack of multi‑channel support. Delivery is reliable and transparent, though the absence of integrations and channel breadth holds it back.
Pros and cons
What we liked
- Free plan includes unlimited agents and tickets with full workflow features.
- Flat per‑workspace pricing avoids escalating costs as team grows.
- Elite tier adds AI agents, sentiment detection, live translation, and AI copilot.
Where it falls short
- Supports email only - no live chat, phone, or website widget channels.
- Free plan limits history to a 3‑month rolling window and includes ads and Maxdesk branding.
- No plugin ecosystem or deep integrations, limiting customization.
Key features
Maxdesk pricing
| Plan | Price | Who it is for |
|---|---|---|
| Free plan | $0 forever | Unlimited agents and tickets, email‑to‑ticket, basic SLAs, limited automations, templates, knowledge base, roles, live dashboard, 3‑month rolling history, Maxdesk branding, email support. |
| Pro plan | $20 per workspace per month | Everything in Free, plus custom logo/colors, custom email signature/favicon, weekly digests, advanced reports/export, higher storage, 12‑month history, priority email support, no ads or Maxdesk footer. |
| Elite plan | $99 per workspace per month | Everything in Pro, plus 24‑month history, 2 AI agents, up to 5,000 AI responses/month, context‑aware conversations, AI copilot & response assistant, live translations, troubleshooting assistant, suggested macros/templates, ticket summary, sentiment & urgency detection, AI usage dashboard. |
Pricing reflects what we saw at time of review (2026-08). Always confirm current pricing on the tool's own site.
Who should use Maxdesk?
Teams that handle support exclusively via email and want to avoid per‑agent billing will find Maxdesk especially appealing. Its generous free tier supports unlimited agents and tickets, making it a strong choice for startups, small SaaS companies, or ecommerce support teams. If you need multi‑channel support (like live chat or phone), deep integration options, or a plugin ecosystem, consider alternatives like Freshdesk or Zendesk instead.
Maxdesk alternatives
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Frequently asked questions
Is the free plan truly free or just a trial?+
The free plan is permanent and requires no credit card; it includes unlimited agents and tickets with a 3‑month rolling history and Maxdesk branding.
How many agents can I add on the free plan?+
You can add unlimited agents on the free plan - Maxdesk never charges per agent.
What happens to ticket history on the free plan?+
Ticket history is retained on a rolling 3‑month basis; upgrading to Pro extends that to 12 months and Elite to 24 months.
What AI features does the Elite plan include?+
Elite adds 2 AI agents, up to 5,000 AI responses per month, sentiment and urgency detection, live translations, AI copilot, ticket summaries, and an AI usage dashboard.
Does Maxdesk support live chat or phone support?+
No - Maxdesk currently supports email only and does not offer live chat, phone, or website widget channels.
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